Skills
Technical Support; Microsoft SQL Server; Information Technology (IT) Support; Microsoft Office; Information Technology (IT) Infrastructure; IT Infrastructure Management; Information Technology Operations; Infrastructure Management (IM); Disaster Recovery (DR); Information Communication Technology (ICT); Linux; Telecommunications; Microsoft Windows Server; Database Administration; Computer Hardware
About
· Supported the tracking and analysis of business transactions to aid in decision-making.
· Acquired foundational knowledge in IT fundamentals, contributing to team objectives.
· Assisted in managing databases and processing business activities.
· Oversaw the ICT infrastructure and cloud systems hosted on Microsoft Azure, ensuring optimal performance.
· Delivered first-line technical support and administrative assistance to users.
· Responsible for installing, configuring, and maintaining software and hardware.
· Monitored computer networks and systems, generating reports, audit trails, and access logs to assess functionality.
· Developed, reviewed, and implemented all ICT policies to ensure compliance and security.
· Managed, monitored, and reviewed IT-related risks, including disaster recovery plans and record systems.
· Certified Microsoft Solutions Associate for Office 365, skilled in configuring, deploying, and administering Microsoft Cloud Solutions.
Delivered timely helpdesk support to meet the needs of end users, ensuring high levels of user satisfaction.
· Managed the internal administration and maintenance of the ICT infrastructure, systems, network and web services.
· Oversaw the installation, testing, and configuration of workstations and peripheral devices to ensure optimal functionality.
• Created plans for customers purchasing Office 365 or Azure, coordinating internal and partner re-sources.
• Evaluated customer environments for Office 365 and Azure implementation readiness.
• Aided in the design and execution of Office 365 and Azure projects.
Provided support for a range of telecommunications products, devices, and peripherals, ensuring optimal performance.
· Engineered client web interfaces to enhance user experience and functionality.
· Served as a presales consultant, leveraging technical knowledge to recommend the best solutions for clients.
· Delivered day-to-day system maintenance for deployed solutions, ensuring reliability and efficiency.
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