Skills
Relationship Management; Market Research; Marketing Strategies; Marketing Planning; Social Media Marketing; Digital Marketing; Sales; Sales Presentations; Communication; Marketing Management; Event Planning; Social Media; Print Advertising; Marketing; Marketing Campaigns
About
• Providing excellent customer services by addressing guests questions and ensuring a positive overall experience.
• Manage seating assignment, ensuring an organized and efficient flow of guests to their tables during breakfast, lunch and dinner.
• Handling reservations, including taking calls and accommodating special requests.
• Increased employee retention by providing ongoing training and support to cashier staff.
• Co-ordinating with waiters and Chefs to ensure timely and accurate service during each shift.
• Facilitated smooth shift changes by creating detailed handover reports for incoming floor supervisors.
• Addressed customer complaints effectively, promoting positive resolutions in a timely manner.
Welcoming guests as they arrive, providing friendly and professional first
impression.
• Offer recommendations for local attractions, dining options and
entertainment, including booking reservations and prodding direction.
• Maintained front desk's concierge book to provide visitors with access to
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relevant local information.
• Maximized guest satisfaction by promptly addressing concerns and
resolving issues promptly and efficiently.
• Provide personalized assistance to guests, addressing their needs and
preferences to enhance their stay and overall experience.
• Handle special requests such as arranging for occasions (Birthday,
anniversaries) or any unique experience.
• Maintain up to date knowledge of local events, services and businesses
to provide informed recommendations.
Contact: Natasha Augustyn 0113674367
Bonala Excellence, Johannesburg.
• Create and implement comprehensive marketing strategies and plans
aligned with the company’s goals.
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• Lead and manage the marketing team, providing guidance, support
and performance evaluation.
• Develop strategies to engage with customers, build relationships and
foster brand loyalty.
• Devised marketing plans using digital strategies, print advertising, and
word of mouth tactics.
• Collaborated closely with sales teams to develop effective marketing
collateral that supported lead generation goals.
Metsi Pele Projects, Johannesburg.
• Managed vendor relationships effectively to ensure timely delivery of
products/services while maintaining budget constraints.
• Create and manage content for marketing materials, including social
media, websites and advertisement
• Enhanced customer loyalty through the creation of targeted email
campaigns and promotional events.
• Conducted regular competitor analysis to maintain a competitive edge
within the marketplace.
• Identified potential markets to capitalize on underserved areas.
• Managed workflow between staff, coordinating documents, planning,
and creative material distribution.
Contact: Mohau Maluka 0749050313
Identify and generate potential leads through various channels and
strategies.
• Coordinated successful trade show participation, establishing valuable
industry connections and generating substantial leads for follow-up
efforts.
• Build and maintain strong relationships with clients, understanding their
needs and addressing their concerns.
• Led quarterly sales meetings to review goals, progress, and address any
challenges or opportunities within the team.
• Prepare sales presentations and proposals to potential clients.
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