Skills
Customer Service & Client Relationship Management
Dispute Resolution & Risk Mitigation
Compliance & Regulatory Adherence
Data Analysis & Root Cause Investigation
Claims Adjustment & Case Management
Process Improvement & Audit Controls
Financial Transaction Accuracy
CRM & SaaS Tools (Salesforce, Excel, proprietary systems)
About
Analytical and customer-focused professional with over 20 years of experience in customer service, dispute resolution, and claims management. Skilled in investigating complex financial disputes, mitigating risk, and ensuring compliance with regulatory standards. Proven success managing high-volume caseloads with 98% accuracy and reducing recurring disputes through root cause analysis. Technically proficient in Salesforce, Excel, and CRM platforms, with strong expertise in client relationship management, payroll auditing, and process improvement. Recognized for delivering exceptional client support and maintaining operational excellence in fast-paced, compliance-driven environments.
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