Skills
Microsoft Office; Microsoft Excel; Document Management; Document Controls; Customer Service; Electronic Mail; Microsoft Word; Bookkeeping; Organizing; File Management; Answering Telephones; Communication; People Management; Customer Inquiries; Finance
About
Opening and registering patient files on EHIS system. Compile weekly,
monthly and quarterly reports. Receiving and recordingmedical reports
request. Retrieving and filing of patient’s files. Processing of medical
reports requested. Handling internal and external client’s inquiries.
Issuing trip authority forms. Ensure that they are completed and signed
by relevant officials. Registering trip on trip register. Inspecting state
vehicles before the trip. Recording all the scratches on the state vehicle.
Inspecting the car after the trip. Ensure the state vehicle is roadworthy
before it can be issued. Safekeeping the car keys. Filling of trip authority
accordingly. Booking service for state vehicle. services telephones and
directed calls to appropriate staff.
processes and procedures.
Ensure that all documents are properly indexed, stored, and tracked.
Ensure that documents are handled in accordance with applicable
regulations. Conduct document reviews to ensure accuracy and
completeness. Monitor document control activities to identify and
address any issues. Maintain up-to-date document control records.
Create and update document control reports. Train and educate
personnel on document control procedures. Provide support to internal
and external customers. Develop and implement document control
systems. Assist in the preparation of document control documents.
Enhance efficiency of work by organizing resources, record of store,
bookkeeping of the store by receiving all daily incomes at till points
Admin tasks as needed including bookkeeping (cash book, account sales,
sales return and laybys), answering phone calls from both customers and
management teams, assist customers with EFT payments, responding
Emails Resolving staff and customer conflicts in a professional and
courteousmanner.
Greet customers andmaintain a friendly and helpful demeanor when
interacting with patients. Schedule patient appointments. Assist patients
with selecting frames, lenses, and contacts. Accept payments and process
insurance claims. Perform pre-exam tests such as visual acuity and color
blindness tests. Record patient medical histories. Help optometrists with
patient exams by providing patient instructions, operating diagnostic
equipment, and preparing exam rooms.Maintain patient records,
including test results, prescriptions, and contact lens orders. Process
orders for glasses and contact lenses. Answer phone calls and respond to
customer inquiries.
Laduma hardware: Documentmanagement Trainee
Screening incoming and outgoing calls Providing secretarial services such
asminutes taking and diarymanagement Ensuring office procedures and
systems operate effectively Circulating documents via email and post
Maintaining an electronic and hard copy filing system Scheduling and
delegating administrative tasks Creating presentations andwriting up
reports Organizing travel and accommodation arrangements for the
executive.
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