Skills
Product Merchandising; Business; Customer Delivery; Sales; Customer Service; Delivery Services; Logistics; Communication; Stocks; People Management; Marketing; Sales Management; Price Management; Accountability; Operations Management
About
Warehouse stock control
* Trip Sheet Management
* C – Track (Track company drivers)
* Manage National POD’s
* Execute delivery schedules
* Driver debriefing
* Managed Confirmed Volume Vs Actual volume delivered
* Liaise with Reps and Channel Managers
* Phone customers and drivers for Deliveries excellence
KK Logistics – Logistics Distribution Partner to Coca Cola Bottling
South Africa - 15 March 2015 to 21 January 2021
To manage Depot/Site in order to satisfy Coca Cola customer
service
needs whilst optimizing the utilization of company assets and the
departments performance in order to remain competitive.
* Execute delivery plans
* Achieve distribution standards
* Manage Driver Ops account (Stock variances)
* Plan and execute immediate deliveries
* Optimize distribution performance and costs
* Manage owner drivers and contracts
* Monthly meetings with Business advisors · Perform
administrative duties
* Maintain safe, healthy and risk‑free working environment
* management of distribution and warehouse
* ensure warehouse space and flow is optimized
* Fleet Maximization
* Load planning using SAP Systems
* Daily, Weekly and monthly Stock counts
* Weekly and monthly Depot commentary on warehouse
container and product
* Losses/gains
* Manage Primary Distribution and Secondary Distribution
* Manage and maintain Master Routes for optimal schedules
* Drive cost saving initiatives
Business goals and targets achieved:
* Route to market strategy implemented in agreed customer
base.
* The process for target setting
* Margin (Rands and percentage) targets achieved or
exceeded.
* Relevant market execution targets
* Customer service targets achieved or exceeded.
* Team outlet density targets facilitated and achieved
through
* assisting with the identification of outlets to enhance outlet
density
* in targeted areas.
* All other sales targets, either routine or ad hoc achieved.
* Order taking processes are fully executed and supported as
per
* the Business strategy and route to market strategy
* Regular communication with the customer interaction centre
or
* alternative order taking process on customer specific
requirements as
* well as route/channel specific requirements such as
promotions, public
* Trade returns minimised, captured and uplifted from outlets
per
* company policy
* Profitability opportunities identified and actioned.
* All scheduled calls for the day are called on.
* Master data is updated regularly and aligned to business
* requirements and processes.
* Scheduled call conducted in adherence with the planned call
* guidelines for an account development call.
* Promotions are executed as per promotional guidelines.
* Product quality is managed in line with ABI quality standards.
* Merchandising advise & coaching is provided to those
customers
* who do not receive it as a service as per the merchandising
model. From
* time to time, it is a requirement to merchandise in order to
improve
* execution and show customers what good execution looks like
in order to
* maintain the standards in the outlet.
* Merchandisers are regularly communicated with on customer
* specific feedback and requirements, as well as feedback on
performance
* standard adherence.
* Competitor activity in outlet is monitored and reported.
* Customers are continually updated in respect of new products,
* merchandising standards, promotions and any other issues
regarding
* business development.
* Queries are handled in a professional & timely manner.
* Ownership is taken for customer queries – via CIC or directly
* from the customer ¬– closed out and timely feedback provided
within the
* required service level agreement timelines.
* Potential credit issues are pro-actively identified in trade and
* feedback given to o the Sales Manager.Company assets
managed and maintained
* Coolers, vehicles and equipment are managed, maintained
and
* verified on schedule to ensure optimal functioning and
minimum losses. Market intelligence is actively pursued and
feedback given to the
* Sales Manager. Periodic market surveys requested, are
conducted accurately and
* timeously.
Attend to Customer queries & complaints
* Manage Driver training on Hand Held Terminals (HHT)
* Assist with the Routing and Scheduling
* Make sure trucks balance to what is checked IN by the checker
* Checking In & Out of haulage trucks as well as CCBSA trucks
* Owner Driver payments
* Settlement of daily invoices using SAP Sales and Distribution
programme
* Identify Calculation error and variances.
* Incident Investigations in terms of Stock and cash loses.
* Liaise with Divers and Customers.
* Distribution KPI Management
* Identifying and solving customer related problems
* Manage National Account Queries
* Work with product codes and price listings.
* Liaise with Reps – Capture orders – Take orders.
* Maintain a record of the Stock overages and shortages as per
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