Details
Skills
Recordkeeping; English Language; Microsoft Office; Teaching Foreign Languages; Customer Complaint Resolution; Sales; Spreadsheets; Organizing; Communication; Inquiry Handling; Professional Etiquette; Empathy; Service Requests; Customer Support
About
• Served as the first point of contact for clients, handling inquiries and
gathering detailed information to assess each case
• Managed reservations, relocations, and service requests while
maintaining accurate and organized records
• Analyzed customer complaints to determine eligibility for refunds or
adjustments based on company policies
• Documented case details clearly and accurately to support resolution
and follow-up processes
• Coordinated solutions by ensuring all information was complete,
consistent, and properly recorded
• Handled sensitive situations with professionalism, empathy, and
strong communication skills
Profile Photo
