Katherine Elizabeth Grados

Skills

Critical Thinking; Product Merchandising; Problem Solving; Microsoft Office; Business; Financial Analysis; Customer Experience (CX); Credit; Customer Service; Point of Sale (POS) Systems; Organizing; People Management; Client Counseling; Payment Handling; Operations Management

About

Insurance sales, loans and intangible products.
• Customer service and claims handling.
• Document balancing, signature validation.
• Database update.
• Digitization
• Disbursement authorization
• Financial analysis.
• Identity validation
Headquarters Marathon tent San Miguel – SuperSport Plus
Store cashier July 2017 – February 2020
• Costumer service.
• Sale of counter products and customer collection.
• Merchandise registration.
• Credit notes
• Sending daily reports, documentation support.
Office network division management – Banbif
Sell various counter products by seasons
• Charge customers for various means of payment, POS management.
• Perform the daily balancing of boxes and tonnage.
• In charge of daily team meetings, order and schedule management of the area.
December 2022 – September 2023
• Attention to claims from couriers and customers.
• Translation into English and Spanish for users from the United States on Doordash and Instacart.
• Orientation to customers to manage delivery platforms.
• Fraud report on some users.
• Transfer of customers to departments according to the matter to be resolved by calls, email and chat
• Handled transactions for customers including check cashing, deposits, withdrawals, transfers, loan payments.
• Training on financial products, management of customer needs, detection of counterfeit bills and coins MN and ME
• Discerned customer requirements, imparted comprehensive details about products and services, thereby contributing significantly to the
attainment of quarterly sales objectives.
• Operational management of cash and detection and prevention of fraud in signatures
• Achieved 100% of the quarterly targets in productivity, customer service, and sales metrics, demonstrating a comprehensive proficiency
across key performance indicators essential for advancement to the role of a Customer Experience Representative.
Coolbox – Radioshack
Salesperson November 2018 – April 2019
• Customer service, sale of technological products, cash and POS management, replenishment and receipt of merchandise. Constant
training on technological innovations.
Cencosud – Paris
• Design the prints and sell them online.
• I am in charge of coordinating delivery and payment methods.