Details
Skills
Outbound Calls; Phone Calls (Inactive); Microsoft Office; Computer Programming; Leaving Voicemails; Writing; Customer Service; Insurance; Call Center; Finance; Medical Interpretation; Legal Practices; Payment Handling; Banking; Billing
About
Tasks developed:
· Purchasing the supplies for the military US army base needs in more than 10k dollars purchases.
· Management of vendors by their commodities, specialization and payment terms.
· Tracking of purchase order both in the US and Honduras.
· Scheduling vendors’ payments and deliveries.
· Full management of the office’s lobby which required giving help to Americans with their “Out Processing”. An average amount of one to thirty soldiers per day.
· Customer service to American soldiers.
· Answering the upcoming phone calls.
· Programming the computers before the quizzes.
· Uploading to the JTF-Bravo website, the record of visitors of the week by their name, rank, motive, check in and check out.
· Entertaining the soldiers by stablishing formal conversations while they were waiting to use the conference rooms.
· Opening and closure of the facilities.
· Weekly elaboration of calendars of the programmed events.
· Enroll the soldiers in the Spanish classes.
· Provide the information needed, trefoil, informative pages etc.
Tasks developed:
· Medical interpretation, Spanish and English.
Task developed:
· Full medical interpretation, Spanish and English.
· Make outbound calls on the provider’s behalf to call the patients and leaving voicemails if necessary.
· Calling hospitals, clinics, etc. on lep’s behalf to make appointments, contact doctors, etc.
· Legal, customer service and auto insurance interpretation besides medical.
· Asking billing questions to the providers and filling out billing forms while interpreting.
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