Skills
Marketing; Project Management; School Teaching; Office Administration; Early Childhood Education; People Management; Microsoft Excel; Plant Nursery; Customer Service; Computer Hardware
About
technical services and support to users and technical teams, in addition to performing other activities, such as: Diagnosing and resolving technical problems Providing support by phone, chat, email or in person Planning and organizing services Adapting hardware and software installation to customer needs Implementing technological resources Testing and implementing new products Maintaining information technology resources Developing technical documentation Disseminating knowledge and participating in discussion forums To perform their duties well, the computer support analyst must have: Solid technical knowledge of computer systems and networks Knowledge of specific software and hardware used by the organization Ability to deal with people In companies that sell software and other technological solutions, support analysts can work both internally, assisting employees, and externally, providing technical assistance to customers.
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