Juan Bejarano

Skills

Customer Relationship Management (CRM); Technical Support; Microsoft Office; Salesforce (Software); Microsoft Excel; Troubleshooting; Customer Satisfaction; Customer Service; Sales; Communication; Linux; People Management; Voice over IP (VoIP); Operating Systems (OS); Software Support

About

●Led scoping and workshop sessions with clients to gather comprehensive requirements and
expectations for Configure, Price, Quote (CPQ) solutions, ensuring the delivery of tailored
implementations that meet and exceed client objectives as a TACTON Solution Consultant.
● Executed the implementation of Tacton CPQ solutions utilizing insights from scoping sessions to
deliver precise and effective configurations for clients.
● Delivered dedicated post-go-live customer support and hyper-care to resolve issues, enhance the
CPQ solution, and incorporate feedback for ongoing optimization.
Highlighted Achievements:
• Participated in 3 projects to implement CPQ with different products and clients.
● Handling the configuration and troubleshooting of the CPQ application, ensuring its optimal
performance and customer satisfaction.
● In-depth knowledge of integrating the CPQ application with leading CRMs in the market, such as
Salesforce, SAP, and Microsoft Dynamics, ensuring efficient sales process management and
effective data synchronization.
● Expert support provider for the CPQ application, delivering timely and effective technical
assistance to ensure the correct implementation and use of the tool, maximizing its performance
and benefits for the company. Highlighted Achievements:
● Managed teams where training was provided on using the CPQ platform and handling cases, as
well as being the CPQ technical lead
● Implemented Cisco and Avaya platforms including Communication Manager, IP Office, BS6000,
and SX20, ensuring successful system setup and configuration according to client requirements.
● Provided comprehensive technical support for Cisco and Avaya platforms, identifying, recording,
and analyzing failures, and developing detailed reports on issues and resolutions.
● Supported the deployment of Cisco and Avaya communication solutions by following established
protocols to diagnose, troubleshoot, and resolve technical issues, enhancing system reliability
and performance.
● Developed and presented detailed reports on identified failures and the protocols followed for
their resolution, contributing to the effective support and continuous improvement of Cisco and
Avaya solutions.