Details
Skills
Microsoft Office; Invoices; Advertising; Customer Service; Electronic Mail; Sales; Business Management; Scheduling; Communication; Customer Follow-Ups; People Management; Front Desk Operations; Social Media; Office Administration; Organization
About
Bookings, front office activities (check-in, check-out), customer relations management, PR representative, suppliers relations management, accountancy, and community management. Communication skills improvement, special service to international guests, increased sales, supplier change, and social media development.
Monitoring and assisting in front desk activities such as check-in, check-out, and checking the balance
in every account, following up on the overall experience of our guests within and outside the hotel, monitoring the IHG heartbeat platform, activities with the guests in the restaurant and executive floor.
Financial control of the budgets of our committee's projects and fundraising strategies to ensure
money income.Standard process to carry out a budget, positive ROI in all our projects, capitalization of our resources, and the creation of a financial culture.
Management, prospecting, sales, and event organization at the coworking space in San Jose, Costa Rica
for Selina hostels. Organization of the entrepreneurship day along with the other coworking spaces in Manuel Antonio, Puerto Viejo, and Jaco in which we developed workshops with start-ups for free.
Contact, communication, close, and follow-up with the principal inbound restaurants interested in taking
part of the app and developing their menu to appear in the app. 15 new restaurants as close won in the first two weeks and 10 new menus and corrections per week.
Inbound calls/messages/voicemail/emails, Outbound calls/messages/voicemail/emails and Intake leads in Clio Grow Platform and SmokeBall, Customer Service, follow-up, scheduling appointments and events, submitting and downloading documents to the Worker’s Compensation Commission, filing Petitions for Expungement, and sales. Management and control of the Clio Grow Platform and SmokeBall as a CRM, sales increase from October 2022 to December 2023, recognition due to my excellent customer service., files and events scheduling,
Scheduling maintenance appointments with the vendors and tenants in order to accomplish maintenance
jobs, invoicing, writing emails to the tenants and property managers, communication with property managers, tenants, and vendors, pone calls, intaking information, following up the vendors’ agenda and work, using Appfolio website to update all the Work Orders we received from the property manager, including closing Work Orders, and adding notes.
Managing the university´s external relations with other enterprises and organizations, helping in PR activities, scheduling meetings with representatives, and coordinating events inside and outside the university. Special cooperations enterprise-university like the implementation of special seminars carried out by the enterprises and hosted by the university and getting more students interested and enrolled in.
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