Skills
Technical Support; Information Technology (IT) Support; Problem Solving; Data Analysis; Customer Satisfaction; Business Intelligence (BI); Sales; Electronic Mail; Customer Service; International Business; People Management; Waterfall Model; Office Administration; Big Data; Information Technology (IT)
About
Jan ’22 – Oct ‘23
· Provided first-level technical support for SAP and non-SAP systems.
· Utilized ServiceNow for ticket management and escalation.
· Achieved a 95% customer satisfaction rate through effective problem-solving.
Provided real-time technical support and customer education.
· Achieved retention, sales, and customer service performance metrics.
Language School (State University of Durango) - Administrative
Assistant
Sept ’16 – May ‘21
· Managed student files and enrollment processes.
· Ensured adherence to international standards for language certification exams.
To assist and ensure each passenger aboard a Princess Cruise would keep, hold and treasure the vacation experienced while in our care. Ensuring each guest’s need or desire was considered a top satisfaction and priority; allowing the guest to escape from the mundane and experience the beauty and wonder of the sea.
Institute of Scientific Investigation (State University of
Durango)
Nov ’23 – Jul ‘24
· Provided first-level technical support for
Delivered excellent customer service and cultural education at EPCOT.
· Managed multiple service operations and resolved guest issues.
Profile Photo
