Skills
Sales Operations; Team Development; Credit; Customer Satisfaction; Sales; Customer Service; Leadership; Coaching; Mentorship; Performance Management (PM); Team Coaching; Office Administration; Key Performance Indicators (KPI); Payment Handling; Team Performance
About
Supervised company operations, ensuring resource optimization for project execution.
• Managed financial accounting and issued payment documents such as invoices and credit
notes.
• Provided administrative support to enhance service delivery and operational efficiency.
Supervised adherence to service protocols, ensuring optimal client satisfaction and
compliance.
• Assisted team members in achieving KPIs through structured coaching and mentorship.
• Fostered a positive work environment, enhancing team performance and morale.
Managed teams of 15–18 members, providing tailored coaching and feedback to exceed
KPIs.
• Recognized as Best Supervisor for 8 consecutive months for achieving the highest CSAT
and quality scores.
• Surpassed campaign KPIs and consistently delivered exceptional customer service.
• Mentored and coached three team members, facilitating their promotion to advanced
roles.
• Implemented customized coaching strategies that improved individual and team
performance.
Exceeded monthly sales targets by 120%, achieving recognition for outstanding
performance.
• Processed financial transactions, including loans, mutual funds, and deposits, to meet
client needs.
– Sales-Operations & Quality
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