Jorge Armando Sanchez Castro

Experienced Support Agent Data Scientist in the making

Aguascalientes, Aguascalientes, Mexico

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Details

Country: Mexico

Skills

Talent acquisition: recruiting, onboarding, interviewing, HR data processing, candidate coordination. Leadership and training: team leadership, staff development, training, KPI assurance, quality control. Customer service: problem solving, payment management, inquiry tracking, CRM ticket management. Zendesk, Workday, Power BI, Google Suite and Microsoft 365 suite

About

Dynamic Support professional with extensive experience in Customer Service, Sales Finance and Human Resources, excelling in complaint and ticket management. Proven track record in enhancing service delivery and training over 100 representatives. BIlingual communicator adept at resolving inquiries swiftly, fostering collaboration, and driving operational efficiency. Committed to delivering exceptional customer experiences. Data Scientist in the making.