Jonathan Saul Serratos Ojeda

Details

Skills

Adaptability, active listening, attention to detail, bilingual communication, business process mapping, case intake (immigration), collaborative problem-solving, continuous process improvement, cross-cultural communication, customer relationship management (CRM), customer service, database administration, drafting declarations and affidavits, forms and documents preparation, information gathering, needs assessment, organization and case tracking, process automation, problem-solving, social media monitoring, task automation, team collaboration, United States immigration

About

I’m a Law student with hands-on experience in high-volume legal intake and case management. My focus is on providing a great client experience while keeping internal workflows organized and efficient.
While my core work is in legal support and bilingual communication, I am passionate about using AI and CRM tools to simplify repetitive tasks and improve department productivity. Most recently, I worked as a Legal Assistant at Consumer Law Group, LLC. My daily responsibilities included organizing my schedule, setting up client appointments, drafting translations and declarations, filling out legal forms, and handling our inbound call queue, where we received hundreds of client calls every day.