Skills
Databasing; Work Processes; Ensure Compliance; Customer Inquiries; Inventory Management; Customer Data; Profitability; Ethics; Strategic Objectives; Documentations; Authorizations; Customer Service; Scheduling Appointments
About
• Jaime Villalobos Tamaura
Audited various branches, verifying the accuracy of sales
reports and ensuring deposits are reflected in account
statements. I also generated monthly and annual reports.
Translated verbal interactions between two parties in real
time, maintaining a cultural and professional tone.
Conveyed implied meanings that may not translate directly.
Additionally, I completed daily activity logs and other
documentation while complying with applicable ethics and
standards.
I handled customer inquiries, directing them to the
appropriate department when necessary. I provided
information and assistance to resolve customer problems,
arrange services, and process complaints while de-
escalating situations. I used customer information to identify
them in the database and appropriately disposition every
call.
Manage personnel and established policies to improve
efficiency and increase profits. Oversee the budget, employ
marketing strategies, and assign staff to specific roles and
schedules. My goal was ensure the entire hotel functions
properly to increase returning customers.
I collaborated with management to meet organizational objectives and carry out the work plan. I was responsible for certification and recertification in the quality program, as well as coordinating and developing the training program for personnel. Supervised areas and ensure compliance with work procedures, managed and verified staff performance, made important decisions and authorizations, control inventory, files, and personnel information. I also managed accounts with balances, handle payable accounts, and close registers.
I handled customer inquiries, schedule appointments for
various professionals, and address complaints while de-
escalating situations. I also use customer information to
identify them in the database.
Provided information about various services offered by
different doctor's offices and scheduled appointments
accordingly.
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