Skills
SLAs; Structured Query Language (SQL); Disaster Recovery Process; Troubleshooting; Disaster Recovery (DR); Automation Technology; Linux; Incident Management; Telecommunications; Disaster Recovery Planning; Voice over IP (VoIP); Information Technology Infrastructure Library (ITIL); Computer Hardware; Operating Systems (OS); Level 1 Support , • IT Service Management (10+ years)
• IT Asset Management (6+ years)
• Digital Transformation (4+ years)
• Advanced Technical Support (10+ years)
• Infrastructure Administration (6+ years)
• Multicultural Experience (7+ years)
About
IT Engineer with over 10 years of experience, skilled at resolving complex issues promptly.
A critical thinker who quickly addresses customer support issues and consistently exceeds
performance standards. Disciplined, knowledgeable in web applications, hardware,
software, and ITIL methodologies, seeking to assist clients in troubleshooting endeavors by
applying best practices to ensure customer satisfaction
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