Skills
Expense Controls; Credit; Teamwork; Customer Service; Logistics; Scheduling; Contracts; Coaching; Communication; Budgeting; People Management; Continual Improvement Process; Inventory Management; Marketing
About
Embassy Suites Hotel- Colombia
2001 – 2003 Front Desk & Audit
Radisson Royal Hotel
Senior Helpers, USA TN – Solvo, Colombia
· Managed 285 caregiver profiles, scheduling, and performance tracking through CG Dashboard.
· Led coaching, disciplinary actions, and performance evaluations to optimize caregiver growth.
· Addressed client complaints and conducted investigations to maintain high service standards.
· Coordinated staff training, implemented BOB reviews, and facilitated exit interviews for continuous
improvement.
· Developed educational programs to enhance caregiver skills and reduce stress, connecting them to mental
health services.
· Acted as a liaison between scheduling managers and caregivers to improve communication and
collaboration.
saving strategies, ensured compliance, and prepared tax returns for individuals and
businesses.
· Provided tax advisory services, assisted with audits, and offered guidance on international taxation.
· Managed tax risks, educated clients on obligations, and improved tax efficiency.
Global Fish Group Export, Colombia
· Managed portfolio optimization, driving 13% annual growth.
· Analyzed financial data to improve operational efficiency by 8%, reducing foreign exchange risk by 5%.
· Improved marketing strategies, contributing to sustained year-over-year sales growth.
· Controlled budgets, reducing cost variances, and improving forecasting accuracy.
· Coordinated international logistics, cutting costs by 12%, and reduced inventory costs by 21%.
· Negotiated contracts, saving 11% in expenses and boosting profitability.
Supervised operations across 14 stores, managing budgets and logistics.
· Streamlined processes, reducing costs and improving efficiency.
· Coordinated cross-functional teams to enhance productivity and meet deadlines.
· Optimized logistics and resources, driving timely project completion.
· Led cost-saving initiatives and improved vendor relationships.
· Implemented reporting systems for better operational transparency.
· Trained and mentored staff to boost team performance.
· Managed end-to-end production and distribution, aligning operations with financial and supply chain goals.
Hoteles Caviar, Colombia
· Directed operational processes, expense control, and budget management.
· Analyzed financial statements and credit reports, resolving discrepancies and improving client credit scores.
· Advised clients on debt management, budgeting, and credit improvement strategies.
Restaurantes Casa Buffet, Colombia
· Managed supplier acquisition and negotiations, personnel administration, and payroll.
· Oversaw inventory management, expense projections, and budget control.
· Delivered monthly financial reports and proposed process improvements to drive financial performance.
Led market expansion in the U.S., Europe, and Asia, establishing a strong business presence in these regions.
· Managed key client accounts, driving negotiations and closing deals to meet sales targets.
· Consistently exceeded sales goals, contributing to overall company growth and profitability.
Profile Photo
