Jensen Argueta

Details

Skills

Account Management; Contract Negotiations; Onboarding; People Management; Contract Management; Profitability; Sustainability; Recruiting; Talent Acquisition; Sales; Customer Service; Hiring; Negotiation

About

Overseeing customer account management, including
negotiating contracts and agreements to maximize profit.
• Clearly communicate the progress of monthly/quarterly
initiatives to internal and external stakeholders.
• Assist with challenging client requests or issue escalations
as needed
• Lead and guide 15+ Supervisors to perform according to
clients’ needs.
Manage large amounts of incoming phone calls for Tracfone
Wireless customers.
• Handle customer complaints, provide appropriate solutions
and alternatives within the time limits; follow up to ensure
resolution.
• Identify and assess customers’ needs to achieve
satisfaction.
Identifying customers’ needs, clarify information, research
every issue and providing solutions.
• Build sustainable relationships and engage customers by
taking the extra mile.
• Meet personal/team qualitative and quantitative targets.
Coordinating with hiring managers to identify staffing
needs.
• Sourcing potential candidates through online channels.
• Providing necessary information and resources to facilitate a
successful transition for new employees and ensuring a
smooth onboarding process.
• Monitoring the progress and integration of new employees,
identifying any challenges, and providing support as needed.