Skills
Conflict Resolution; Credit; Sales; Customer Service; Communication; Company Policies; People Management; Inventory Management; Customer Data; Mediation; Customer Care; Refunds; Payment Handling; Banking; Confidentiality
About
Welcome clients and guide them to the service area. Fulfill clients' requests according to their needs and preferences.
Provide exceptional customer service to large numbers of people in a single day, ensuring a unique and outstanding
experience. Manage product payments, refunds, product exchanges, and special offers.
MORPHO TRAVEL EXPERIENCE AT JUAN SANTAMARIA AIRPORT Front of the House Assistant| 2022 – 2023
Ensure a high-quality experience for foreigners and visitors in the airport's central food and beverage area.
Manage a high number of sales according to the preferences and needs of all customers, through payment and billing
processes.
Participate as a hostess to greet visitors with enthusiasm and dynamism, promoting the establishments.
Support as a server to enhance the consumers' experience, as well as help with cleanliness and order, and internal
communication among colleagues. Contribute in the inventory and warehouse management area, streamlining
processes for stock control, planning and supplying, reporting and analysis, and space optimization.
Delivered banking and customer service support. Investigated and resolved customer issues related to the credit
card business, ensuring compliance with company policies and maintaining high standards of service quality.
Communicated effectively with customers to gather necessary information and make informed decisions. Lend a
hand de escalating difficult issues and guarantee consumer satisfaction via chat, phone, and back office procedures.
Manage and lead fraud and dispute processes through thorough and proper investigation. Investigated suspicious
merchant activity, identifying and mitigating risks. Collaborated with various departments to resolve financial, legal,
and reputational issues.
Achieved productivity and quality standards for investigations.Conduct investigations for the proper processing of
credit record dispute cases by collecting data, providing status updates, and adding information to records.
Provide accurate information regarding credit processes, credit percentage, credit health, credit scoring models, and
advice on creditors and/or credit companies to consumers.
Detect and manage fraudulent activity, and provide detection tools and action plans.
Managed customer information with confidentiality and discretion. De escalate complicated and sensitive situations
while maintaining exceptional customer service, focusing on mediation tools, assertive and persuasive communication
for an excellent consumer experience.
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