Jazmin Aguilar

Skills

Computer Literate Skills:
45 WPM, 10 key, Proficiency in MS Word, Excel, Outlook, Teams, OneNote, Access-Database, NPPES, NPI, EHR, Ivanti-Service Tickets, Staples Office Supplies, FIN Search, Search-DCA, Eureka, CALWIN, MEDS, DOS, TMS, WMS and OnBase, Xerox Printer

Personal Skills:
Leadership skills, Bilingual (English & Spanish-read and write), adapt, able, capable, receptive, adaptable, versatile, resourceful, open to constructive criticism, knowledge-hungry, inquisitive, hands on, multi-tasking and meet deadlines, active listening, interpersonal, professional, punctual, positive attitude, teamwork and collaboration, self-motivated, problem solving, patience, empathy, friendly, compassionate, tact, approachable, work independent as well as a group, decision making, organized, mindful about HIPPA Requirements, time management, attention to detail, strong work ethic, work with integrity, achieved, led, assisted, increased, developed, built others by encouraging them, emotional intelligence, great customer service over the phone and in person, professional skills, self-awareness, accountability, excellence, and written communication skills. CPR Certified. Communicating with internal and external customers both verbally and written. Verify the accuracy and completeness of data entered, assist with other administrative tasks as needed, maintain confidentiality and security of all data entered. Strong attention to detail.

About

Work Experience:
June 2021-December 2023
Reason for Job Gap: Relocated and I am Self-Employed.
IRIS Liaison Admin Team-Office Specialist:
Admin Support with Special Projects, assigned as DSR Safety Representative-kept everyone safe, conduct safety training and prepared staff for emergency disasters, complied with Safety Program Requirements, created a map and directions where to gather in case any emergency, collected signatures and certificates, run reports, prepared handbooks for trainings, labels, fax documents to other agencies, pick up mail and distributed, created guides for new hires, customer service over the phone, organized and handle calls with speed and accuracy, prompt response with my email request, Data Entry, Schedule Trainings, reserve conference rooms, order office supplies as required, request documents to add and grant access to new hire Doctors and clinicians in our system, request Service Tickets to IT to add, remove and update staff profile in our system, created forms, assisted Data Analyst with State Mandates by Validating and Formatting clinics reports, interacted with Admin Professionally, managed the schedules and calendars for trainings and modified the calendars per their availability, Processed PAN and NAR request, saved forms in Shared Folders, made changes in provider’s folder, created IC Calendar and emergency contact for the managers, I was responsible to handle 3 units at a time and kept RED Safety Binder up to date. Respond quickly to emails and requests.
I Separated from the Health Care agency, relocated and I’m self-employed, but now I’m looking for a job opportunity to continue to grow and learn something new.

June 2020-June 2021
CYS North Region Clinic-Office Specialist:
With the training I took when I was at the ADMIN office, helped me developed my knowledge and grew in my role. I took the challenge to handle the clinic by myself because we were short staff due to COVID. I was responsible to open the clinic, check in clients, customer service in person and by phone, schedule next appointments for Doctors and Clinicians, prepare application packages for Intake Coordinator, collected signatures and verify License Credentials were up to date, pick up mail and distribute, labels, Data Entry, Scan applications, discharged clients when they completed their course, process Finance Evaluation, run reports, took executive decisions when manager was not around, assisted Manager with special projects, drive to headquarters to pick up COVID supplies, tracking meeting minutes, order office supplies as needed,
trained new hires, requesting clients records to HIM department, send clients notification letters when they were a No Show. Respond quickly to emails and requests.
After passing probation, I decided to pursue my growth at an Admin level, I requested a transfer and was able to get accepted at IRIS Liaison Team.
April 2020-June 2020
CYBH ADMIN-Office Specialist
Working for the Health Care Agency for Children and Youth was new to me; however, I had the opportunity to learn everything from scratch by taking trainings and getting familiar with the new program. Run reports, minute meetings, I open and close the office, pick up mail and sort it out alphabetically, distribute incoming faxes requests, twice a month I was responsible to provide coverage to 7th floor headquarters with phone assistance and special projects, customer service over the phone, lock and protected PI information, took Eureka trainings to develop my knowledge in outlook, MS Word, Excel and apply my new skills when it was required, since COVID happened, my was always telecommuting, however, that gave me the opportunity to cross train with the adults Team, I assisted re-arrange all the charts, pick up mail and stamp it with today’s date, I was always positive, energetic and had great attitude and assisted the agency needs. respond quickly to e-mails and requests.
Due to COVID, my department closed, however, I was very fortunate to have the opportunity to transition to CYS North Region Clinic to complete my 6 months’ probation.
December 2016-2020
Social Services Agency-Data Entry
Building opener, pre-screen Medical and Cal-fresh applications before adding the clients in our system, prepared application by printing MEDS record, printing program records, then App-Reg the applications, hand deliver it to the Board, and the Board would assign it to the next available Eligibility worker. I was responsible to Processed different applications daily, Mail-in applications, Inter-County transfer application, Special Minor application, DDS Waiver, Social Security applications, CalWORKs Denials, Telephone applications and confidential applications. Data Entry, file applications alphabetically, created guides for new hires, train new hires, run reports, responsible for Quality checks for report errors, Backup Secretary when needed, provided admin support with reserving conference rooms, updating attendance, taking messages, preparing training packets for their trainings, provide forms requested by employees, and work for special projects and finish them on time. Assisted the Board to assigned new Medical and Cal Fresh application and help deliver them to the eligibility workers.
Promoted to an Office Specialist with the Health Care Agency

December 2007-December 2016: Social Services Agency-Office Technician
Building opener, Reception, Concierge desk, call center, customer service in person and over the phone, transfer calls accordingly, screen clients history, hand out Medical and Cal fresh applications, make copies of legal documents, scan the applications, image documents, notify Eligibility workers via e-mail when client was there to see them, provided sources to better assist the client needs, trained new hires and other departments, pick up mail, assigned incoming mail to each Eligibility worker and then sorted alphabetically in their mail boxes, acting supervisor when needed, expedited services when I came across an angry client, Unit Clerk assisting a unit of 10 Eligibility workers, run reports, Vice President for committee event for our department.
Promoted to a Data Entry same department Social Services Agency