Innocentia Ntoi

Skills

Emotional Intelligence
 Conflict Management
 Business Writing (Requirement Specification,
Business Case documents)
 Critical Thinking & Problem Solving
 Customer Service
 Communication/ Interpersonal Communication
 Skills Management & Transferable skills
 Process Flow, Development/Map Drawing
 Time Management
 Coaching and Mentoring
 Team Management & Leadership

About

I am a self-motivated, enthusiastic leader within both the Call Centre and Automotive
industry, with a track of successfully leading, empowering and developing others. I have
an in-depth understanding of the Customer Service environment with a high level of
communication and interpersonal skills. I am an individual who takes on challenges, who is suited to an energetic performance with the capacity to handle a variety of tasks at any one time. I demonstrate adaptability, maintain appositive outlook, manage stress and work constructively under pressure with less or no supervision. I believe that I am eminently suitable for the position because I am a self-motivated, committed and diligent individual who is committed in achieving high standards.