Grazia Maria Figueroa

Details

Skills

File Management; Data Documentation; Case Tracking; Escalation Management; Problem Tracking; De-Escalation; Scheduling

About

Provide technical support to Hospitable users via email and chat, assisting with troubleshooting, account management, and software-related inquiries. Ensure timely and accurate resolution of issues while maintaining high customer satisfaction. Collaborate with internal teams to escalate complex cases and contribute to process improvements. Deliver clear, empathetic, and professional communication to enhance client experience.