Skills
Outbound Calls; Technical Support; Problem Solving; Customer Loyalty; Customer Satisfaction; Troubleshooting; Customer Service; Sales; Scheduling; Communication; Company Policies; People Management; Call Center; Written Communication; Operations Management
About
Enhanced customer satisfaction with timely and accurate appointment
confirmations and reminders.
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Developed strong relationships with clients, providing personalized
service when booking, rescheduling, or canceling appointments.
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Maintained a comprehensive understanding of company policies and
procedures in order to effectively communicate them to clients during
the scheduling process.
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Provided excellent customer service through attentive listening,
empathetic communication, and efficient problem-solving during the
scheduling process.
, Santiago, Chile
Improved customer satisfaction by efficiently addressing and resolving
inquiries, concerns, and complaints.
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Listened to customers' questions and concerns to provide answers or
responses.
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Provided excellent customer service by efficiently resolving issues and
responding to inquiries.
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Managed high-stress situations effectively while maintaining a calm
demeanor and providing empathetic support to customers facing
challenges or frustration.
Worked in call center environment handling manual and automatically
dialed outbound calls.
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Resolved customer disputes and disagreements through professional,
calm communication to find mutually beneficial solutions.
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Maintained consistently high success rate of collecting on overdue
accounts.
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Dorrego Guaymallén,
Mendoza, 5519
+54 2617117968
gonzalonettle@gmail.c
om
Provided excellent customer service during difficult conversations,
empathizing with debtors while remaining firm on repayment
expectations.
Manso Pancho, Mendoza, Argentina (Remote)
Managed daily operations to ensure a high level of efficiency,
consistency, and quality in both food and service.
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Correctly calculated inventory and ordered appropriate supplies.•
Met, greeted, and encouraged feedback from customers and used
feedback to implement positive changes within restaurant.
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Tracked daily sales transactions and invoices for accurate and updated
financial reporting.
Bilingual reception for tourists in airports and bus stations.•
2009-11 - 2011-12 Bartender
Olympo, Mendoza, Argentina
Kept bar presentable and well-stocked to meet customer needs.•
Served high customer volumes during special events, nights, and
weekends.
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Maintained a clean and organized workspace, ensuring compliance
with health and safety regulations.
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Contributed to a positive work environment through effective teamwork
and communication with colleagues.
Reception and reception of the attendants.
Perform check in and check out.•
Register reservations.•
Register invoices.•
Surveillance.•
Add english subtitles to Spanish youtube channels.•
Tech support for Movistar clients and users.•
Register and upscale complaints.•
Cross Selling.•
Profile Photo
