Skills
Employee Training; Problem Solving; Client Satisfaction; Decision Making; Accounting; Documentations; Facilitation; Customer Service; Leadership; Coaching; Customer Follow-Ups; People Management; Sales Training; Billing; Operations Management
About
Onboard new clients and help transition them through a Customer Experience Journey aiming for the highest satisfaction and renewal of their contract
Gathered information from customers to analyze, interpret, and address needs.
Managed employee-related issues encompassing labor, turnover, and diversity.
Managed assigned sales territory to achieve and exceed sales goals and account acquisition objectives. Communicated with clients to build strong connections and improve account strategy.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports. Implemented strategies for retaining at-risk clients potentially considering competitors' offerings.
Prepared detailed reports on account activity, progress toward goals, and areas for improvement. Collaborated with sales team members to create customized solutions for prospective clients.
Used data and analytics to identify trends and make keen observations.
Coordinated with internal departments, such as finance and operations, to address client issues effectively. Onboard new Account Managers for different regions in the United States
Conduct interviews to hire the required staff with the knowledge and documentation to provide the service offered.
Constant follow-up and check for satisfaction without different clients to achieve our goal of keeping them in the company
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction. Monitored and analyzed customer feedback to identify opportunities for improvement.
Developed and implemented strategies to increase client retention.
Evaluated client needs and developed tailored solutions to increase positive customer ratings. Coordinated with internal teams to facilitate prompt delivery of client projects.
Attended monthly sales meetings and quarterly sales training.
Increased sales with the execution of full sales cycle processing from initial lead processing through conversion and closing.
Presented a professional image consistent with the company's brand values.
Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
Maintained current knowledge of evolving changes in the marketplace.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports. Reduced operational risks while organizing data to forecast performance trends.
Optimized costs to contribute to productivity, cost development, and proficiency of central fulfillment operations. Provided leadership for continual management and employee training initiatives.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Oversaw staff and sub-contractor performance review assessments.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
Coordinated, supervised, and evaluated the work of subordinates and reallocated staff and resources to meet performance requirements.
Identified underperforming areas and implemented effective process improvements. Maximized personal competency through continuous professional development.
Provided feedback, training, and skill development to staff to improve accuracy, productivity, and quality.
Provided interpretation and guidance on procedural questions.
Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within the department.
Identified areas of conflict among team members and immediately worked to resolve those issues using negotiation and active listening.
Mandated policy, procedure, and performance adherence for continued and increased operational efficiency and profitability.
Recruited, hired, and trained staff and provided ongoing feedback and performance evaluations for development. Assessed problems and conflicts and resolved them independently.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
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