Gabriela Rosana Vidalon

Skills

Microsoft Office; Office Services; Zendesk; Microsoft Windows. English, Spanish, Portuguese.
Backoffice (English). Communication skills, quality-oriented, multi-tasking, self-disciplined, analitical, problem-solving-skills, among others.

About

- Last position: Back Office Agent - use of Zendesk platform to reply customers with written responses to their cases, according to compliance. Use of different tools associated to the platform to analize each specific case in order to solve or escalate to the next tier. Follow the guidelines and instructions associated to the different situations. Analize keywords to determine if it is necessary to clear, suspend, escalate, etc the different campaigns.
- In the past, I used to work as a Translator for a consulting engineering company, English-Spanish translation of different documents related to mining and geology such us tecnical reports, EIAs, Resumes of the staff, the company’s website, among others
- Freelance English-Spanish technical Translator of engineering documents in different fields such mining, geology, environment, health and safety, among others for engineering consulting and mining companies, and other industries
- Spanish -English translation of marketing content related to all the courses, specializations and masters of the different careers offered by the online university, use of translation tools, and daily communication with the manager through Teams, upload translation files to the cloud, among others