Details
Skills
Problem Resolution; Strategic (Inactive); Writing; Credit; Teamwork; Deadline Management; Customer Service; Data Query; Electronic Mail; Operations Processes; Communication; Sales Services; Office Administration; Customer Care; Price Management
About
focused on the management and
interpretation of languages and dialects within social and work
activities. Experience in the execution of written work, scripts, essays
and literary stories with the ability to work under preassure and adapt
to the different situations presented.
-Achieve quarterly client coverage and depth of engagement goals.
Leverage existing and new relationships with current accounts to grow
revenue in strategic product areas.
-Deliver campaign setup and optimization recommendations, while also
monitoring active client campaigns and providing timely enhancement
recommendations.
-Identify and proactively recommend upsell and cross sell opportunities to
clients.
Consistently report to the management team on pipeline status, sales forecast,
objective and key result delivery.
-Be proactive about solving problems and be ready to take on additional
initiatives and responsibilities as they emerge.
- Provide customer service in English through calls or chats, maintaining a
professional and respectful attitude.
- Demonstrate strong understanding and use of the English language through
attentiveness customer and product sales service.
- Demonstrate knowledge and proper use of resources, policies and
department procedures.
- Maintain acceptable call and email response times, while remaining friendly
and informative.
- Maintain productivity and quality standards, demonstrating appropriate
urgency to respond to customers.
- Actively seek solutions or suggestions to any problem the business may be
dealing with.
-Create, maintain and execute on 1-3 year plan aligned and actionable with
small tent of stakeholders inclusive of diversified growth, SWOT and strategic
roadmap.
-Prepare complete, accurate, and timely paperwork to ensure efficient
processing of customer transactions.
-Utilize Salesforce.com and other support systems pertaining to the specific
needs for the customer and Foundever, such as; customer pricing, customer
profiles, customer updates and account call and cycle records.
-Negotiate contracts inclusive of complex pricing agreements with clients
based on company business needs.
-Engage and coordinate with Foundever functional departments to drive
actions that ensure program success. Working with operations to ensure team
is meeting contractual expectations, and partnering to deliver data-driven value
add beyond the contract.
-Strategize and develop best in-class practices to effectively create,
communicate and deliver customized sales opportunities that help drive
incremental sales growth.
-Meet financial objectives and goals on a monthly basis.
-Assist in receiving and documenting customer complaints into the Pro Review
system.
- Collaborate with the recruitment team to ensure vendors address Pro Alerts
and corrective actions promptly.
- Facilitate communication between clients, customers, and vendors, acting as
an administrative customer advocate.
- Embrace innovative technologies to improve efficiency and service quality.
- Coordinate administrative tasks to ensure seamless operations within the Pro
RFP team.
- Maintain transparent communication with stakeholders to foster strong
relationships.
- Manage multiple tasks efficiently, prioritizing deadlines to ensure smooth
operations.
- Proactively identify and resolve issues, contributing to the mission of
excellence and innovation.
- Bilingual skills in English and Spanish are preferred for effective
communication.
- Provides basic customer support services to clients primarily through limited
channel approach
- Creates and completes basic/routine travel arrangements (car, hotel, air, rail)
for non-complex accounts
- Achieve positive outcomes from Guest queries in a timely and efficient
manner
- Ensure an efficient reception experience for Guests, including check in/out,
and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant
feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night
Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages,
promotions and other general product knowledge necessary to perform daily
duties
-Maximize room occupancy and use up-selling techniques to promote hotel
services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies,
credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety
legislation
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