Details
Skills
Customer Billing; Small Businesses; Electronics Servicing; Wireless; Sales; Electronic Mail; Scheduling; Contracts; Solar Energy; Phone Services; Customer Retentions; Deal Closing; Finance; Payment Handling; Billing
About
I provided customer service and technical support for fuboTV , which is an American Internet television company for customers in the United States, Canada and Spain. I assisted with invoice clarifications, product upselling, customer retention and general customer questions by phone and email.
I provided customer support for Assurance Wireless which is a smartphone company subsidized by the federal Lifeline Assistance program, which is a government benefit program supported by the Universal Service Fund. I assisted customers with general service questions. I provided technical support over the phone with different makes and models of Android smartphones. I processed customer payments for service upgrades or cell phone replacements.
I provided customer service for Comcast, which is the second largest cable television company in the world by net revenue, and the largest home Internet service provider in the United States, and the third largest telephone service provider. I processed payments and resolved customer billing questions. Scheduled technician visits for customers at their most convenient times.
I provided customer service for Comcast, which is the second largest cable television company in the world by net revenue, and the largest telephone service provider. I provided technical support over the phone for cable, Internet and telephone service. I processed payments and guided customers with their service bills. Scheduled technician visits for customers at their most convenient times. I also provided advice to give customers the cable, Internet and phone packages that best fit their needs.
I provided customer support to close sales, resolve product questions and invoice via phone, live chat, Whatsapp and email.
I provided customer support to close sales, resolve product questions and invoice via phone, live chat, Whatsapp and email.
I provided customer service and technical support for Spectrum, a subsidiary of Charter Communications, which provides cable television, Internet, telephone and mobile services. I provided technical support over the phone which consisted of supporting customers with any questions or problems that arose with their services. I processed payments and guided customers with their service bills.
I provided customer service for HughesNet, which provides high-speed internet service and has
over1-3 million subscribers in the Americas. I provided customer service via phone, email and chat
to assist customers with payment and billing questions. I provided technical supportto resolve
satellite signal problems for customers with their equipment. I also scheduled technician visits for
customers at their most convenient times.
I provided customer service for Opportunity Fund, which is an American non-profit company that
provides financing to low-income small business owners. I processed payments and applied
payment extensions as needed.
I contacted home owners over the phone to get them interested in the company’s solar power
lease program to help them save money on their electricity bills and have them transferred with appointment setters to consolidate appointments for potential solar panel installations.
I contacted potential clients to consolidate debts. Educated said clients regarding how the consolidation program works by creating realistic expectations by making phone calls, sending e-mails and text
messages. Maintained constant communication with supervisors to ensure that client contracts are signed successfully.
I contacted home owners over the phone to get them interested in the company’s solar power
lease program to help them save money on their electricity bills and have them transferred with
appointment setters to consolidate appointments for potential solar panel installations.
I performed the duties of a B2B (Business To Business) sales agent by making and receiving calls interviewing small and medium sized business owners to sign them up for a commercial cash advance debt relief campaign. I educated said business owners on how the debt adjustment program works, leaving them with realistic expectations through free consultations.
I personally followed up on outstanding financial assistance with customers via phone, email and text
messages who signed up for the program. I maintained constant communication with supervisors and contract closers to ensure successful client hires.
I contacted home owners over the phone to get them interested in the company’s solar power program to help them save money on their electricity bills and schedule a solar expert to visit their home for the potential to install solar panels and backup solar batteries.
I contacted pre-approved customers and closed deals with them to sign them into a non-federal debt dispute and resolution program by means of legal protection and representation by a team of lawyers to become debt-free via monthly payments for provided services.
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