Details
Skills
Conflict Resolution; Workover Operations; Problem Solving; Compliance; Wellheads; Team Training; Production Engineering; Company Policies; Time Management; Well Operations; Artificial Lift; Gas Lift; Well Productivity; Written Communication; Pump Systems
About
Strong verbal and written communication, Excellent active listening and empathy, Skilled in problem-
solving and conflict resolution, Proficient with CRM systems, ticketing tools, and data entry, Fast learner
with strong adaptability to new processes, Time management and ability to handle high-volume
interactions, Attention to detail and accuracy in documentation,Team-oriented with a positive,
professional attitude, Knowledge of product information, policies, and customer service best practices.
Supervised a team of call center agents, providing daily guidance, coaching, and performance support.
Monitored call quality, customer interactions, and service metrics to ensure consistent, high-quality
performance. Conducted regular one-on-one meetings to review individual progress, set goals, and
address performance gaps. Delivered real-time assistance and escalation support to agents handling
complex or high-priority customer issues. Tracked team performance data (AHT, CSAT, FCR,
adherence, attendance) and created reports for management. Developed and implemented action plans
to improve service quality, productivity, and team morale. Facilitated team training sessions on products,
processes, communication skills, and customer service standards. Managed scheduling, shift
assignments, and workload distribution to maintain optimal call coverage. Ensured team compliance with
company policies, call scripts, security guidelines, and industry regulations. Motivated agents through
recognition, feedback, and coaching techniques to enhance engagement and performance.
Experience in human resources management. Advanced English proficiency.
Comprehensive knowledge of oil and gas well operations, gathering stations, separation batteries,
compressors, separators, pumping systems, discharge lines, production skids, installation of all types of
replacement parts, analog and digital measurement systems, burners, wellhead meters, custody
transfer stations, and SCADA-based remote monitoring.
Specialist in oil well optimization using conventional and unconventional artificial lift systems such as
sucker rod pumping, gas lift, electric submersible pumps (ESP), progressive cavity pumps (PCP), jet
pumps, motor valves, capillary tubing systems, plunger lift, velocity strings, Venturi valves, and foam
injection systems. Extensive experience in gas, oil, and water reservoirs.
Skilled in preparing studies to estimate total reserves, developing static and dynamic models, designing
completion and workover programs, conducting major and minor well interventions, performing nodal
analysis, compressibility factor calculations, material balance, production history analysis, drainage
radius determination, fault and block studies, correlation with offset wells, well log interpretation,
formation damage assessment, decline curve analysis, echometer testing and analysis, and
chromatographic analysis. Experienced in creating all types of geological and production maps, as well
as field development plans.
Conducts deterministic and probabilistic economic evaluations for all types of oil and gas projects,
considering all variables required to assess project profitability.
Strong knowledge of Mexican NOM regulations, ASEA and Pemex standards, ISO management
systems, and international best practices. Also experienced in hydrocarbon legislation, as well as
drafting and interpreting legal contracts.
Experienced in the construction of oil and gas facilities, including cost estimation, procurement, sales of
products and services, and maintenance activities. Experience in process plants, gas conditioning units,
cryogenic plants, sweetening and dehydration systems, among others.
Diapositiva 1
Diapositiva 2
Customer service representative for a campaing where the people was able to rent cars and i they had any issue i was in the help and assistance line where i was able to send towing services, mechanic services, etc.
I was taking calls for a lot of clients who had companied and wanted a front desk agent who was able to give complete and full information about the services, and send the information to the client to schedule an appoinment
PEMEX Exploración y Producción, PRÁCTICAS PROFESIONALES II.
Wells production
Evaluation of wells reservoirs
Profile Photo
