Details
Skills
Performance Metrics; Sales; Client Facing; Continuous Improvement; Collaboration; Customer Solutions; Internal Processes; Team Productivity; Marketing; Graphic Design; Client Relations; Key Performance Indicators (KPI); Photography; Brand Management; Operations Management
About
Auditing the Vacation hours of the employees, issues identification, data base analysis and creation, processes improvement using Power BI
Supervising the Client Solutions Department.
PTO and Employee Onboarding - Vacation Hours auditing, legal documentation supervising throughout the onboarding process. Personel over my supervision and KPI's metrics establishment. Created Processes to improve metrics overall and the reporting for the client using RPA Bots.
Led and coached a team of client
solutions specialists to deliver high-
quality service and meet performance
objectives.
Managed daily operations, ensuring
compliance with company standards
and client requirements.
Oversaw client interactions and
resolved escalated issues to maintain
satisfaction and retention.
Profile Photo
