Skills
Sales Development; Outbound Calls; Customer Relationship Management (CRM); Team Management; Customer Satisfaction; Customer Service; Electronic Mail; Sales; Leadership; Coaching; Communication; Organizing; Organizing Meetings; Customer Relationship Management (CRM) System; Customer Queries
About
Scheduled and coordinated meetings, appointments, and
travel arrangements for supervisors and managers.
Developed new filing and organizational practices which saved
the company lots of time and money.
Maintained utmost discretion when dealing with sensitive topics.
Managed travel and expense reports for the team members. Typed
drafts, memos and emails at high typing speed, and prepared
weekly reports for managers.
Opened and sorted and distributed incoming messages and
correspondence throughout the department.
Purchased and maintained office supply inventories.
Greeted visitors and determined the appropriate point person
and meeting time for their specific situations.
Recorded, transcribed, and distributed meeting minutes. Overall met
all my targets and successfully completed all the projects assigned
to me and completed them in time.
From the lead Generator position in 2019 in 2020 was promoted to
Outbound Sales due to my constant performance month in and month
out. Generated Leads and proactively reached out to potential
customers. Provided excellent customer service, answered inquiries,
and promoted products and services.
Successfully navigated and excelled in both cold calling and customer
service environments. Handled inbound and outbound calls to
potential customers, engaging them effectively and building rapport
to generate leads. Provided exceptional customer service by
addressing inquiries, resolving issues, and ensuring customer
satisfaction. Demonstrated adaptability, effectively transitioning
between cold calling and customer service environments. Excelled in
handling challenging phone conversations, showcasing my ability to
connect with customers and meet their needs. My strong customer
service skills were instrumental in building relationships and contributing
to overall customer satisfaction. Successfully reached and exceeded
my monthly targets and was recognized in the top performer charts
each month.
Conquered the fear of closing sales, enabling me to become
confident and effective and being one of the Top Closers in my
department.
Meeting and surpassing daily sales targets my ability to constantly
deliver results, not only did I meet my sales targets and also won
incentives during sales days.
Research customers, identify decision makers, educate
prospects and qualify buying interest and sense of urgency
with our product BRSK broadband. Extensive use of CRM
(HubSpot, sales force ,3cx, Google, summit) to maintain
accurate activity, contact, and account information of all
customers and prospects. Often, cold call prospects to
generate interest in Brsk broadband, and to schedule
discussions and/or product demos with the sales team.
Maintenance of records on each lead and ensuring they
are reported on the HubSpot platform and reports on the
number of leads in each stage of the marketing and sales
funnels. Understand the fundamental principles of CRM and
have past CRM experience to quickly learn and optimize
the CRM system that we make use of on a day-to-day basis
and to manage all information on leads and to
communicate prospect information with the sales team.
Work with assigned account Executives to develop
go-to-market strategy and build sales pipeline.
Communicate with prospects via cold calls, emails &
LinkedIn to develop interest in Brsk broadband Fiber and
quotations to interested clients. Generating and qualifying
new leads as well as providing excellent customer service to
clients. Consistently over achieving goals quotations that are
set on monthly and quarterly basis and meeting and
surpassing daily sales target, my ability to constantly deliver
results month in and out breaking
records within my first month till date as I am one of the top advisors
in my team with the highest KIP o
OUTsurance Outbound Financial Sales Development
Led a dynamic team of 10 customer service agents in a fast-paced,
multi-channel environment, ensuring consistent delivery of excellent
customer experiences.
Designed and implemented coaching and mentoring programs that
improved team performance and motivation, driving a 20% increase in
customer satisfaction scores (CSAT).
Managed day-to-day operations, including scheduling, performance
monitoring, and resource allocation to ensure timely and effective
issue resolution.
Acted as the escalation point for complex customer queries, resolving
issues promptly while minimizing customer effort.
Delivered team-wide training on handling technical service
interactions and optimizing social media engagement, enhancing
team proficiency across all channels.
Supported customers via phone, email, live chat, and social media,
addressing inquiries ranging from product usage to technical
troubleshooting.
Leveraged ticketing systems to track, manage, and prioritize customer
requests, achieving a 95% on-time resolution rate.
Gained hands-on experience with QuickBase, HubSpot, and the
Providing excellent customer relations and ensuring long-term
relations within the business with old and new clients.
Increased customer satisfaction by resolving product and
service enquiries.
Assisting customers with a new service called Sneaker Cleaner
that brought extra 20 percent in monthly sales.
Performing all retail floor functions.
Handled all admin, took all receipt of deliveries, storing
stock appropriately within the warehouse.
Conflict resolution prevented 100 percent of customer
complaints. Processed transactions using Vend and POS systems.
Train new staff to ensure they understand the company policy and
the expected level of service.
Through hard work and determination our store has been one of the
top sales stores amongst our TFG group.
From the lead Generator position in 2019 in 2020 was promoted to
Outbound Sales due to my constant performance month in and month
out. Generated Leads and proactively reached out to potential
customers. Provided excellent customer service, answered inquiries,
and promoted products and services.
Successfully navigated and excelled in both cold calling and customer
service environments. Handled inbound and outbound calls to
potential customers, engaging them effectively and building rapport
to generate leads. Provided exceptional customer service by
addressing inquiries, resolving issues, and ensuring customer
satisfaction. Demonstrated adaptability, effectively transitioning
between cold calling and customer service environments. Excelled in
handling challenging phone conversations, showcasing my ability to
connect with customers and meet their needs. My strong customer
service skills were instrumental in building relationships and contributing
to overall customer satisfaction. Successfully reached and exceeded
my monthly targets and was recognized in the top performer charts
each month.
Conquered the fear of closing sales, enabling me to become
confident and effective and being one of the Top Closers in my
department.
Meeting and surpassing daily sales targets my ability to constantly
deliver results, not only did I meet my sales targets and also won
incentives during sales days.
Manage day-to-day roles as a team leader, making sure targets and performances are met, ensuring client satisfaction, and overall meeting targets and driving sales.
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