Skills
Customer Success; Customer Support Representative; Contract Management; Business Analysis; Performance Metrics; Project Planning; Internal Controls; Documentations; Risk Management; Leadership; Contracts; Financial Operations; Risk Analysis; Ensure Compliance; Internal Processes; Project Management; Billing
About
Negotiated and analyzed contracts involving hardware, software, and services, ensuring adherence to technical
and commercial specifications.
● Provided specialized consultancy for the validation of standard proposals and MVS, business partner contracts,
records, and billing, as well as the resolution of disputes and issues.
● Reviewed internal processes and those of business partners to ensure compliance with applicable norms and
regulations.
● Developed strategic support for contract processes during pre-sale and post-sale phases, facilitating the
execution and compliance with agreements.
● Served as the focal point in audits for the Business Contract Process, verifying the accuracy and integrity of
procedures and documentation.
● Collaborated in negotiations with governmental entities for the drafting of complex proposals, ensuring
compliance with the organization's established requirements and integrity standards.
Robert Bosch IT Trainee - Purchasing and Project Management |
Managed detailed processes for the issuance and correction of invoices, focusing on accuracy and financial
compliance.
▪ Supervised billing accuracy metrics conducted monthly accounting closings, and meticulously prepared monthly
financial reports.
▪ Coordinated strategic initiatives to enhance billing processes and tools, improving revenue performance metrics.
▪ Administered monthly accruals, including accuracy in the management of provisions and the formulation of
financial estimates.
▪ Participated in financial audits, promoting process integrity and ensuring compliance with regulations.
▪ Implemented SoD (Segregation of Duties) compliance assurance policies, strengthening internal controls and
mitigating fraud risks.
▪ Innovated billing systems, focusing on optimizing operational efficiency and significantly reducing discrepancies.
Coordinated the integration of new IBM business partners, managing technical and administrative support during
the process.
● Drafted and negotiated contracts aimed at recruiting new IBM Business Partners across Latin America, ensuring
beneficial terms for both parties.
● Conducted thorough assessments of partners' documentation to ensure compliance with SOX regulations and
adherence to all relevant standards.
● Led fraud investigations and detailed risk analysis associated with the acceptance of new Business Partners,
implementing mitigation measures.
● Facilitated the development and strengthening of collaborative relationships between partners and internal pre-
and post-sales teams, as well as external interfaces, promoting operational synergies.
Led the management of IT application assets, ensuring strict adherence to security standards and maintaining
audit readiness.
● Development and implementation of robust compliance processes, enhancing application security.
● Supervised the implementation of IBM’s corporate security program guidelines, ensuring integration across all
operations.
● Promotion of an organizational culture that prioritizes compliance and security awareness among employees.
● Systematic risk assessment in systems and applications, coordinating strategic fixes with business units,
privacy/security teams, and development teams.
● Structuring processes and operational workflows to ensure compliance with global laws and regulations,
including LGPD and GDPR.
● Create process flows, user stories, functional, non-functional, and technical requirements to effectively convey
requirements to both stakeholders and development teams (Kanban/Scrum/Jira).
● Identify and analyze potential risks and impacts associated with proposed solutions or changes, helping to make
informed decisions and mitigate risks.
● Participate in project planning, including defining scope, schedules, necessary resources, and assisting in
prioritizing requirements.
● Collaborate with project managers and developers throughout the implementation phase, providing clarifications
on requirements, and ensuring that the final solution aligns with business objectives.
● Conduct tests on new implementations to ensure the quality of IT deliveries.
● Daily use of agile methodology ceremonies (backlog refinement, sprint planning, daily standup, sprint review,
and retrospectives).
Iteration Manager for CIO and Defect & Incident Management |
Coordination of pre-sale and post-sale processes, ensuring the effectiveness and quality of commercial
interactions.
● Development of business proposals for clients across various sectors, including government and private sector.
● Management of accounts receivable analyses and implementation of financial improvement strategies.
● Responsible for ensuring the smooth execution of processes, resource optimization, and the promotion of
continuous improvements to elevate service levels.
● Development of revenue metrics and innovations, leading initiatives for process and tool enhancement within
my team.
● Audit focal for Quote-to-Cash (QTC) process that encompasses the entire sales cycle for Hardware, software,
services and maintenance.
Managed the transfer of accounts receivable from small and medium-sized clients in São Paulo to Hortolândia,
ensuring a smooth and uninterrupted transition.
● Conducted in-depth analysis and optimization of accounts receivable processes, identifying and implementing
efficient strategies to improve financial operations.
● Consolidated and analyzed financial reports, providing detailed insights into variations that support critical
managerial decisions.
● Negotiated financial settlements with clients, focusing on quick resolution of disputes and preservation of long-
lasting commercial relationships.
● Created and implemented innovative strategies to reduce the number of overdue invoices and applied adaptive
billing methods for clients facing financial challenges.
● Participated in contract renegotiations and tax issues, aiming to achieve beneficial agreements and ensure tax
compliance.
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