Felix Medina

Skills

Virtual Assistance - Customer Experience - Customer Care - Online Chat Support - Data Entry - Ecommerce - Healthcare Management - Real Estate - Word Processing - Email Communication - Phone Communication - Providing Information to Callers - Google Workspace - Microsoft Office 365 - CapCut - Gemini - WordPress - Shopify - ChatGPT.

About

At Jostens, as a Customer Service Representative, I manage school accounts and process regalia orders through Oracle and Oracle Business platforms. As part of the Regalia Urgent Team, I address high-priority requests and ensure timely issue resolution for sales representatives. My work focuses on accuracy, efficiency, and supporting seamless operations for regional teams and schools.

Previous roles at Horatio and UNO Call Center strengthened my technical support and customer service capabilities, including resolving technical issues, improving workflows, and identifying process efficiencies. I leverage bilingual communication skills to contribute to collaborative and customer-focused environments. My goal is to continually enhance operational processes while fostering a culture of excellence.