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Fatima Valenzuela

Intake Specialist | Customer Service & Sales Expert | 15+ Years of Experience | Bilingual English & Spanish | Administrative Support | Remote Professional
El Salvador
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Details

Country: Salvador

Skills

Customer Service & Client Support
Intake & Case Handling
Call Handling (Inbound & Outbound)
Quality Assurance & Coaching
CRM & Ticketing Systems
Documentation & Data Accuracy
Problem Solving & Critical Thinking
Bilingual Communication (EN/ES)
Process Compliance & Guidelines
Objection Handling & Customer Care
Time Management & Multitasking
Microsoft Office & Remote Tools
Stakeholder & Client Communication
Training & Onboarding Support
Performance Monitoring & Reporting
Remote Work & Virtual Collaboration

About

Bilingual professional with over 15 years of experience in customer service, sales, administrative support, coaching, and technical assistance, providing efficient, organized, and results-driven solutions. I have experience supporting teams, managing clients, optimizing processes, and handling documentation and operational tasks.

I am a highly responsible, proactive, analytical professional with excellent communication, organizational abilities, and strong attention to detail. I learn quickly, confidently manage digital tools, and have solid proficiency in Excel, Microsoft Office, and administrative platforms.