Erick Moreno

Details

Skills

Communication; English Language; People Management; Microsoft Office; Data Entry; Conducting Interviews; HVAC Systems; Intake; Authorizations; Project Management; Payment Handling; Customer Service; Data Processing, Medical-Legal Expertise, Crisis Communication

About

• Provided customer service to homeowners, explaining and informing them about the status of their claims.
• Followed up on delayed orders and communicated with vendors, ensuring timely responses and minimizing delays
• Received and analyzed on-site technicians' diagnoses for warranty-covered items, including HVAC units, home appliances, electrical, and plumbing issues.
• Determined the validity of diagnoses and authorized fund releases to vendors for repairs, ensuring accurate and timely payments.
• Compared and selected appliance replacement options, collecting specific information to ensure accurate and efficient order processing.
• Conducted 1000+ refugee case interviews across 8 countries, ensuring accurate data collection for USCIS resettlement cases.
• Accurately performed data entry into the START database, verified entered information, translated documents, and photographed applicants in accordance with established USCIS processing guidelines, maintaining a below 1% error rate.
• I expedited the communications department workflow by conducting confirmation calls for pre-screening interviews in the designated nations for a period of six weeks and met the quota with 100% efficacy.