Skills
Customer Relationship Management (CRM); Quality Assurance (QA); Quality Standards; People Management; Detail-Oriented; Product Quality; Quality Control (QC); Compliance; Process Improvements; Call Center; Documentations; Operational Efficiency
About
Supervisor in charge of telephone answering, customer management, order management and data recording in English and
Spanish, for the American payroll company ADP. Answered 50+ phone calls enquiries daily using impeccable customer service
daily to maintain brand loyalty. Used active listening techniques to elicit customer needs and identify opportunities.
Support in the distribution of schedules and scripts; organize the pre-recorded and recorded material; supervise the timing and continuity during the recording, deliver reports between the program director and producer; arrange the set and props, request camera and editing shifts; record interviews and various assets in the video library, contact guests for the different topics and sections of the program, receive them at the headquarters and accompany them to the recording studio.
Associate in charge of ensuring products meet established quality standards and industry benchmarks. Developed and recommended process improvements that enhanced operational efficiency and product quality. Prepared detailed reports and documentation of test results, audits, and quality assessments.
Profile Photo
