Donna Batiste

Details

Skills

Customer Service & Advocacy
Customer Service Excellence, Customer Satisfaction, Conflict Resolution, Consultative Sales, Upselling, Call Center Operations
Insurance & Technical Expertise
Claims Processing & Adjusting, FNOL, Policy Interpretation, Insurance Knowledge, Medical Coding, Risk Management, Compliance & Regulatory Standards, Product Knowledge
Leadership & Management
Team Leadership & Development, Coaching & Training, Strategic Planning, Team Building
Office & Software Proficiency
Microsoft Office Suite (Excel, Word, Outlook), Productivity Software, Data Entry, Documentation
Process Improvement & Quality
Process & Workflow Optimization, Quality Management, Efficiency Enhancement
Operations & Administration
Office Administration, Travel Consulting & Reservation Management, Inventory Management & Optimization, Remote Services
CRM & Back Office Operations
CRM Systems, Back Office Operations, Customer & Data Management

About

Senior Claims and Customer Service Professional with 20+ years of experience across healthcare, auto, travel insurance, retail, and IT recruiting. Expertise includes claims processing, FNOL, benefits navigation, member advocacy, and consultative sales, with a strong focus on accuracy, compliance, and customer satisfaction. Proven ability to resolve complex issues, lead and coach diverse teams, and design scalable processes that improve efficiency, morale, and performance. Highly effective in fast-paced, high-volume, and remote environments, consistently delivering empathetic, timely, and high-quality service. Thrives at the intersection of business goals and people, driving positive outcomes, process improvements, and exceptional customer experiences.