Details
Skills
Process Engineering; Process Training; Documentations; Customer Satisfaction; Customer Service; Sales; Leadership; Supervision; Coaching; Organizing; Quality Assurance (QA); Inventory Management; Quality Control (QC); Organizational Development (OD); New Hire Training
About
Focused on sales of telecommunication services and technology devices. Managed
inventory planning and controlled cash flow (income and expenses)
Led teams of 10+ members, overseeing operational development to ensure KPI
alignment and minimize interaction handling time.
Ensured all processes adhered strictly to Quality Assurance (QA) guidelines.
Analyzed and interpreted KPIs to design and implement effective action plans.
Dedicated to the development of New Hires on the same company as the previous
experience, facilitating product knowledge and administrative process training.
Conducted feedback and coaching sessions to accelerate the learning curve and improve
required KPI results
Profile Photo
