Skills
Outbound Calls; Problem Resolution; Client Service; Relationship Management; Microsoft Office; Microsoft Excel; Customer Satisfaction; Insurance; Customer Service; Payment Collections; Customer Follow-Ups; People Management; Health Insurance; Follow up Calls; Payment Handling
About
Coordinated with drivers to ensure timely and accurate
delivery of packages to the correct addresses.
Employee Training & Monitoring: Trained new employees on company
procedures and internal policies, and monitored their performance to
ensure they adapted quickly and maintained high-quality service
standards.
Client Assistance: Provided comprehensive customer support for health
insurance services by resolving issues related to coverage,
reimbursements, and medical service authorizations.
Insurance Guidance: Educated clients on the proper utilization of their
insurance benefits, including guidance on processes, providers network
navigation, and claims submission.
Order Management: Managed the ordering of medications and household
supplies, ensuring accurate coordination of deliveries and prescriptions.
Insurance Oversight: Monitored and controlled medical insurance details to
ensure clients received the maximum benefits from their policies.
Profile Photo
