Skills
Zendesk; JIRA Tool; Excel Databases; Microsoft Windows; Atlassian Confluence; Excel Analytics; Microsoft Excel; Microsoft Desktop; Zendesk (Software); Atlassian JIRA; JIRA Ticketing; TestRail
About
Worked as the first contact for all customer related inquiries, solved tickets, chats, mails and calls.
I play a crucial role in ensuring that software functions as expected and meets the specified requirements. Their responsibilities revolve around testing the functionality and quality of software applications to detect defects or issues early in the development process. Below are the key tasks they typically perform:
1. Understanding Requirements
FQA Testers start by reviewing the requirements and documentation provided by the development team to fully understand how the software should function. This may include user stories, business rules, or functional specifications.
2. Test Planning
They develop detailed test plans based on the requirements, outlining the types of tests to be conducted (e.g., functional, regression, or integration tests).
They also define the scope, objectives, and criteria for successful tests.
3. Test Case Creation
FQA Testers design and create test cases and scenarios to validate each function of the software.
These test cases are meant to cover all aspects of the software's functionality, ensuring that each feature works as intended.
4. Manual and Automated Testing
Manual Testing: FQA Testers manually execute the test cases to validate the software’s functionality, identify bugs, and report them.
Automated Testing: In some cases, FQA Testers write or use pre-existing automated scripts to perform repetitive testing tasks more efficiently, especially in large or complex systems.
5. Defect Reporting
When a defect or issue is found, FQA Testers document the bug with all necessary details, such as steps to reproduce, environment settings, and severity. This is typically logged in a bug tracking tool like Jira or Bugzilla.
6. Collaboration with Development Team
FQA Testers work closely with developers to help reproduce and diagnose bugs, ensuring that the developers have enough information to fix the issues.
After defects are resolved, FQA Testers re-test the fixed issues to confirm the problem is resolved and that no new issues have been introduced.
7. Regression Testing
They ensure that new code changes or updates don’t negatively affect the existing functionality of the software. This is done by running regression tests to verify that other parts of the system remain unaffected.
8. User Acceptance Testing (UAT)
FQA Testers might also assist in conducting UAT, where the software is tested in a real-world scenario to ensure it meets user needs and business requirements.
9. Performance and Security Testing
In some cases, FQA Testers might conduct tests to assess the software’s performance under various conditions (e.g., load, stress testing) or check for vulnerabilities.
10. Documentation
They maintain thorough documentation of the tests performed, defects found, and results to ensure transparency and traceability.
11. Continuous Improvement
FQA Testers often provide feedback to improve testing practices, tools, and processes, contributing to the overall quality of the product.
Skills and Tools:
Tools: Test management tools (Jira, TestRail), automation frameworks (Selenium, Appium), bug tracking tools, CI/CD tools.
Skills: Attention to detail, analytical thinking, problem-solving, communication skills, knowledge of various testing methodologies (manual and automated testing, Agile, etc.).
In summary, an FQA Tester ensures that the product works correctly, meets quality standards, and provides the best possible user experience. They play a key role in maintaining software quality throughout the development lifecycle.
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