Cristopher Guity

Details

Skills

CRM Sales; Customer Relationship Management (CRM) System; Technical Applications; CRM Applications; Case intake & onboarding; Sales Management; Customer Problem Solving; Data Entry Services; Inventory Data Entry

About

Provided comprehensive support related to refunds, order
tracking, deliveries,and account concerns.
• Managed end-to-end case resolution, including proactive
follow-ups to ensure customer satisfaction.
• Delivered real-time support via chat for billing inquiries,
service questions, and
account updates.
•Utilized CRM systems to document cases, track requests,
and ensure service
continuity.
• Scheduled service appointments based on client
availability and urgency.
• Met and exceeded monthly sales Targets
• Maintained 95% customer satisfaction
Managed daily appointment scheduling and calendar
coordination for healthcare providers.
• Assisted patients with appointment bookings,
rescheduling, and general inquiries.
• Maintained accurate patient information and updated
records in scheduling systems.
• Provided professional customer service via phone, email,
and chat.
• Ensured timely communication between patients and
healthcare staff.