Claudia Paola Díaz

Skills

Office Management; Team Collaboration; Teamwork; Client Issue Resolution; Claims Resolution; Schedule Management; Decision Making; Agenda Development; Problem Resolution

About

Advice on services to portfolio clients (large companies), entry of orders, complaints, reporting of voice and data breakdowns, documentary processing. Support to the supervision area, training of work groups, parallel performance of activities at the client's office: Telefónica Empresas (documentary processing and collections from Government clients)
Management of Managerial agenda, planning meetings and trips.
Suppliers management
Customer service (general information on sales and/or rentals of real estate)
Monthly sales and rental reports.
Writing and translation of general documents
In charge of the purchase - sale processes.
Legal procedures (coordination with notaries, law firms, etc.)
Municipal procedures and with other public entities.
Bill payments
Coordination with other areas of the company to achieve common objectives.
Work at home (remotely)
Diners Club credit card customer service advisor, answering queries, orders, complaints and sales of various services (added value, financial, insurance)
Work at home (remotely)
Resolution of queries and issues via telephone regarding streaming and delivery services for end-users and suppliers in english and spanish from all over the world (Netflix / Doordash)
Hybrid work (in-person/remote)
Telephone collections for Alfin Bank, Interbank, Caja Sullana.
Collection advisor on portfolios written off since 2015 in the Banbif bank portfolio and support for other portfolios such as Banco Ripley, Caja Rural Prymera, Caja Trujillo. Highlighting in my work the achievement of goals proposed by the account manager, two months in a row, as well as in the support portfolios, managing to put the portfolio in the TOP 1 of collections.
Applicant management (recruitment and selection of Systems and IT personnel).
Issuance of invoices, forms, receipts for fees.
Financial reports, purchase and sales records.
Payment of government taxes.
Petty cash management.
Supervision of office cleaning staff.