Claudia Lorena Ramirez

Skills

Procurement; Market Research; Business; Documentations; Customer Satisfaction; Logistics; People Management; Customer Inquiries; Process Management; Continual Improvement Process; Marketing; Regulatory Compliance; Office Administration; Vendor Management; Billing

About

Departamento administrativo Nacional de Estadistica • Manizales, Colombia
Coordinated administrative operations for the national statistics department, managing data entry,
document preparation, and communication between departments. Key achievements include:
• Assisted in contract development, including tangible goods and professional services, and
tracked supplier performance and contract compliance.
• Supported daily operations, supervised recruitment team, and managed administrative tasks.
• Manizales, Colombia
Provided exceptional customer service and support in both English and Spanish for a global leader
in outsourced customer experience management. Key achievements include:
• Provide expert technical guidance and support to customers in the North American and LATAM
markets, ensuring satisfaction through tailored solutions.
• Leverage bilingual (Spanish-English) skills to effectively address customer needs and resolve
issues, enhancing the overall customer experience.
Barranquilla, Colombia
• Efficiently managed end-to-end billing operations, including invoicing, payment tracking, and
customer account updates, ensuring accurate and timely financial records.
• Handled incoming payments, processed and reconciled transactions, and proactively resolved
customer inquiries and billing issues to maintain positive relationships.
• Utilized QuickBooks and Netsuite to streamline billing processes, manage accounts receivable
collections, and generate detailed tracking and financial reports.
• Developed and maintained a robust system for tracking outstanding payments, resolving
invoicing discrepancies, and ensuring customer data accuracy.
• Demonstrated advanced proficiency in English to effectively communicate with clients and
colleagues, facilitating seamless remote work and smooth execution of financial operations.
This remote role supported the Alvada, OH, offices of ProFlo Industries, ensuring efficient quality
documentation and process management.
Managed end-to-end procurement for a luxury metal art design studio specializing in high-end
architectural metalwork for the Miami construction sector. Key achievements include:
• Developed and executed strategic sourcing plans, procurement processes, and packaging
designs, optimizing quality and cost in alignment with business objectives.
• Led supplier selection processes, contract negotiations, and managed long-term supplier
relationships to meet critical cost, quality, and delivery targets.
• Conducted market research and identified new, competitive suppliers to enhance sourcing
strategies, ensuring compliance with regulations and quality standards.
• Collaborated cross-functionally to drive cost-saving initiatives and continuous improvement in
procurement processes.
• Negotiated favorable contract terms, resulting in significant procurement cost reductions.
• Proactively sourced new suppliers, ensuring high standards of material quality, timely delivery,
and regulatory compliance.
• Managed supplier relationships and led the bidding and selection process to meet strict quality,
cost, and regulatory compliance standards.
This role required a deep understanding of the luxury architectural market, meticulous attention to
detail, and collaboration across teams to maintain the high standards demanded by Miami’s elite
construction and design projects.
Assisted in software testing and quality assurance processes for a technology solutions provider,
ensuring the delivery of high-performance applications. Conducted system checks, identified bugs,
and collaborated with development teams to resolve technical issues. Key achievements include:
• Developed and executed test plans and cases for client-based consumer security technologies.
• Troubleshot and resolved critical testing issues, ensuring quality across all phases of testing:
planning, execution, and reporting.
Supported manufacturing operations at a leading producer of advanced analytical instruments,
ensuring smooth production processes and high-quality standards. Played a key role in assembling,
testing, and packaging products for global distribution. Key achievements include:
• Execute the electronic welding process for the final assembly stage of breathalyzers, including
software installation, fault diagnostics, and repair to ensure optimal functionality and
performance.
Managed end-to-end procurement for a leading manufacturer of household appliances, electrical
devices, and electronic components, delivering innovative and high-quality solutions for both
domestic and international markets. Key achievements include:
• Develop and implement supply strategies to optimize purchasing and minimize costs in response
to market changes.
• Managed negotiations with international suppliers in English, ensuring favorable contract terms
and timely delivery.
• Coordinated logistics, customs, and freight forwarding for international imports, resolving any
issues and maintaining smooth operations.
• Maintained a comprehensive supplier database and managed purchasing documentation,
ensuring accuracy and compliance.
• Conducted market research to identify cost-effective vendors, optimized purchasing transactions,
and developed purchasing policies to ensure material quality and cost control.
• Analyze prices, manage inventory, and develop purchasing policies to ensure raw material
quality and control expenditures.
• Prepared monthly purchase projections and supplier performance reports to align with business
goals.
Manage quality administration and compliance for a global leader in designing and manufacturing
aircraft refueling equipment, including Jet and Avgas fuel refuelers and hydrant dispensers, serving
clients worldwide. Key achievements include
• Managed quality documentation in compliance with JIG/ATA regulations, including test
documents, closure reports, and final logistics documents (packing lists) for dispatched
equipment.
• Translated quality procedures into English to ensure clear communication across teams.
• Handled non-conformities and managed requests for warranty claims or product changes due to
malfunctions.
• Maintained Excel databases to track equipment and process data efficiently.
• Collected photographic evidence during assembly (including serial numbers) and of final
products (Refuelers).
• Prepared chassis reception reports and provided general administrative support for the quality
department.
This remote role supported the Alvada, OH, offices of ProFlo Industries, ensuring efficient quality
documentation and process management.
Coordinated sales and operations, procurement management, logistics operations, order
processing, and inventory control for a leading giftware distributor. Ensured seamless operational
activities and collaborated with cross-functional teams to enhance customer satisfaction. Key
achievements include:
• Spearheaded procurement management, developing sourcing strategies, optimizing supplier
relationships, and driving cost savings in alignment with business objectives.
• Conducted market research to identify and negotiate with Far East suppliers for rigid packaging,
evaluating cost, quality, and sustainability to meet operational needs.
• Coordinated order processing and dispatch of customer orders, ensuring on-time delivery and
customer satisfaction.
• Managed inventory, developed forecasting strategies, and optimized stock levels to ensure
seamless operations.
• Negotiated pricing and terms with suppliers, evaluating suppliers., ensuring accurate inventory
records and demand forecasting.
• Creating inventory forecasts. Developing strategies for purchasing new inventory items and
managing existing ones.
• Led cross-functional collaboration with sales, design, and marketing teams, aligning strategies
and content to drive business growth.
• Contributed to marketing efforts through high-end product descriptions, copywriting for email
campaigns, blog posts, and social media tailored to luxury markets.
Supervised the collection, processing, and analysis of vital statistics data, ensuring accurate
reporting for national demographic studies. Led a team in managing statistical records, coordinating
data entry, and ensuring compliance with regulatory standards. Key achievements include:
• Coordinated receipt of vital statistics information from health offices and DANE subsidiaries.
• Monitored team performance, managed materials, and ensured quality control for data
processing and report production.