Skills
Productization; Communication; Virtual Platform; Selling Products; Modalities; Social Networking; Strategic Approach; Equities; Sales; Go to Market (GTM); Digital Products
About
Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.
Completed detailed assessments, effectively implementing comprehensive home consultation
process.
Communicated with international guests in english and Portuguese.
Accommodated last minute requests to address needs of guests, achieving top guest satisfaction.
Sales of digital products through a series of actions and strategies across different social media channels.
Check-in and Check-out process, according to Hotel standards.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Collected room deposits, fees and payments.
Used internal software to process reservations, check-ins and check-outs.
Updated customer accounts with add-on room charges, minibar use and room service bills.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
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