Skills
Computer Literacy; Conflict Resolution; Microsoft Office; Problem Solving; Sensitive Information; Documentations; Client Advocacy; Conflict Management; Interpersonal Communication; Public Speaking; Organizing; Client Communication; Time Management; Confidentiality; Case Management
About
Provided high-quality customer support for international markets, including the
USA, Canada, and Australia.
● Handled over 40 daily inquiries, addressing issues related to accounts,
payments, and technical troubleshooting.
● Demonstrated strong conflict resolution skills and the ability to remain composed
under pressure.
● Delivered accurate and timely reports to improve operational efficiency.
Facilitated clear communication between medical professionals and patients,
ensuring accurate interpretation during consultations, treatment discussions, and
follow-ups.
● Adhered to strict confidentiality standards and HIPAA compliance.
● Assisted clients with complex documentation, contributing to smoother
processes and greater patient satisfaction.
● Developed a comprehensive glossary of medical terms to ensure consistent and
high-quality interpretations.
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