Skills
Customer Service; Problem Solving; Office Administration; Translations; Logistics; Detail-Oriented; Bilingual
About
I worked handling agenda, checking and responding e-mails also I was in charge of recieving new cv to hired and be the first filter to follow up with the process
I work with a rental car company as part of the verification team my duties included checking documents like ID, drivers license to verify them, run criminal records review also check if they payment information was accurate and of course handle customers via call or chat and help them in the creation of the accounts
Scheduling and rescheduling appts for trips, handlong inquieres during trips (driver's compensations, truck or trailer damages make sure road trip assistance reach them, if yards are closed redirect the drivers to truck stops to reset HOS and book new appts) follow all the trips until the end to make sure the load is good and complete, check the documentation too.
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