Bruno Jaimes

Skills

Customer Service Operations, excellent interpersonal communication skills, strategic planning and decision-making, data analysis and reporting, proficient in Microsoft Office Suite (Word, Excel, PowerPoint), inventory and resource management, team coordination and leadership, documentation and record-keeping, adaptability and quick learning, strong work ethic and reliability and bilingual communication (Spanish and English).

About

I collaborated in the management and control of national and international flight ticket issuance, including coordination with travel agencies and follow-up on approved requests.
I reviewed files and documentation to ensure compliance with internal directives regarding ticket purchases.
I issued service orders and recorded them in the SIAF system, ensuring adherence to administrative procedures.
I prepared control charts and monthly reports on ticket contracts, travel insurance, and airline agreements, highlighting key information such as unused tickets and refunds.
I notified service orders and kept the status of contracts and agreements related to air transportation updated.
Provided customer service for Entel Perú.
Conducted cross-selling of Entel Perú products.
Registered customer complaints and verified data accuracy.
Responded to user emails in the mining sector.
Referred complex cases to specialized departments (N2) for resolution.
Created and resolved service tickets generated via phone or email inquiries.