Skills
Salesforce (Software); Leadership; Billing; Teamwork; Billing Administration; Billing Services
About
• Prepared key information for management.
• Created bank certificates and withholding tax certificates.
• Provided support in trusteeship and payments
. Resolved customer queries and problems using effective communication
and provided step-by-step solutions.
• Provided support and troubleshooting advice to customers and staff.
• Informed the community about annual changes in property tax.
• Educated the community on property tax, cadastre, and property law.
• Managed virtual communication channel
Prepared daily reconciliations and analyzed source documents.
• Ensured accuracy of customer records and responded to inquiries as
needed.
• Identified, researched, and resolved errors or customer disputes.
• Edited billing-related information, updated customer invoicing, and
ensured proper documentation.
• Reviewed customer contracts for new pricing and updated exception
lists.
• Created and processed manual billing entries and compared billing to
customer rates.
Profile Photo
