Skills
Bilingual: Fluent in English and Spanish.
Contact Center experience.
Lead Generation / Sales experience.
Legal Intake Experience.
Excellent verbal and written communication.
Strong interpersonal and problem-solving skills.
Fast learner and highly coachable.
Proficient in CRMs, project management tools, and legal software (FileVine, Lead Docket, HubSpot, Clio, SalesForce, VineSign, Microsoft 365, etc.).
Organized, dependable, and able to prioritize tasks under pressure.
Great at teamwork, but also self-motivated and capable of working independently.
Results-oriented with a focus on continuous improvement.
About
I’m Brayan, a results-driven professional with over five years of experience in customer support, virtual assistance, and legal intake roles. I take pride in being a dependable, empathetic, and solution-oriented team member, consistently recognized for top-tier performance and leadership potential. My career journey has allowed me to develop strong communication, organizational, and tech-savviness skills, with a keen eye for detail and a passion for helping others.
I began my career in customer service back in 2019, working with U.S.-based companies and providing support through phone, chat, and email. Whether on-site or working remotely, I consistently ranked among the top performers and was trusted with off-the-phone responsibilities due to my reliability and strong work ethic.
As a Virtual Assistant for a sales team, I took ownership of various backend operations—optimizing sales automation processes, managing CRMs, and generating leads to boost productivity and revenue. My ability to adapt quickly and learn new tools allowed me to stay ahead in a fast-paced, evolving work environment.
Later, I worked as an Intake Specialist at a personal injury law firm, where I handled sensitive client communications, legal documentation, and intake processes using tools like FileVine, Lead Docket, and VineSign. I was responsible for performing quality assurance, following up with clients and attorneys, and ensuring no opportunity was overlooked. My attention to detail and proactive attitude helped the team stay organized and responsive.
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