Details
Skills
Technical Proficiency:
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Google Workspace (Docs, Sheets, Drive, Gmail, Calendar, Meet).
CRM (Salesforce, MyCase), Run Deck, WorldPay, Five9, Slack, Quick View, Samson, Fresh Mint, Teams, Zoom, ViciDial, ReadyMode.
Languages:
Spanish and English languages, written and spoken / Italian language, spoken.
About
Lending Group
Appointment Setter, Opener-Closer 2023 - 2025
• Handling inbound and outbound international phone calls.
• Provide company service information to client, strong communication, empathy.
• Setup appointments and follow-up with client, do objections until convert into a sale-
potential client, work as team with specialist to complete process.
• Support with administrative tasks.
Covered Auto Warranty
Appointment Setter-Closer 2023 - 2025 (night shift)
• Handling inbound and outbound international phone calls.
• Setup appointments and follow-up with client, do objections until convert into a sale-
potential client, work as team with specialist to complete process.
• Provide company service information to client, strong communication, empathy.
• Support with administrative tasks.
Zero Variance – Leasing campaign
Dealer Support, Sales Representative, Chat-Email, Customer service, Collections 2019 - 2022
• Handling inbound and outbound international phone calls.
• De-escalate the customer and resolve customer inquiries.
• Guide store dealers to process a refund, updates on system.
• Review customer’s bank statement for approval to complete the sale.
• Help customers with payment arrangements and provide billing information.
• Collect payments and set up scheduling for payments.
• Generating leads and turning them into opportunities for sales.
Alorica – BrightStar campaign
Customer Service 2017 – 2018
• Handling inbound and outbound international phone calls.
• Provide insurance information to customers.
• Provide bill information to customers.
Startek – T-mobile campaign
Customer Service and Sales Representative 2012 – 2014
• Handling inbound and outbound international phone calls.
• Daily sales and motivate customers to purchase a product or service.
• Take payments, process refunds.
• Provide bill information to customers.
Maderas de America
• Purchasing Manager 2009
• Management of each purchase, deal with providers to low cost of products, management of
petty cash, monthly expenses reports, faxing and scanning.
• Support with administrative tasks.
Power Plant Elcosa
Administrative Assistant Power Plant Secretary 1998
• Assist plant manager and engineering department, control of petty cash reimbursement,
organize payment to employees, fuel oil samples documentation control for international
evaluation.
• Attend international phone calls from providers and visitors.
• Support with administrative tasks.
• Preparation of internal memorandums and letters to customers.
• Documents transcription.
Profile Photo
